Customer Success Representative

Gallagher Group

Gallagher Group

Customer Service, Sales & Business Development
Kansas City, MO, USA
Posted on Wednesday, June 5, 2024

The Customer Service Representative is responsible for promoting growth of Gallagher North America through daily interaction with customers via inbound calls, outbound calls, emails and any other means of communication. To proactively manage customer orders to ensure effective utilization of time and resources to achieve agreed customer service levels. French speaking candidates are highly encouraged to apply!


  • Maintain updated and accurate contact records within the Gallagher (SAP) Customer Relationship Management software. This includes Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Answer customer questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Provide customer support services in an accurate and structured manner to make errors minimal.
  • Attend and be an active participant in team meetings.
  • Work alongside other functional areas of the organization and external partners to achieve smooth flows of both information and material.
  • Maintain a professional demeanor and an aggressive, creative, and entrepreneurial spirit.
  • Support the goals and objectives of the Gallagher’s Senior Management Team.
  • Share knowledge and experience to help develop the team
  • Maintain a forward-thinking attitude to correct imbalances between demand and supply as far in advance as identified, and correct the process to prevent reoccurrence. Ensure all orders, receivers, credits /returns are entered by end of business day.

Qualifications and / or Experience (required):

  • Inside Sales, customer service or call center background

Qualifications and / or Experience (desirable):

  • Bachelor’s degree in Agriculture, Agricultural Technology, or a related field.
  • French speaking desirable
  • Ambitious with winning attitude to inspire themselves and others.
  • Engages and actively listens to others with empathy and patience.
  • Maintains a positive and professional attitude while focusing on opportunities to move the team and business forward
  • A team player that will focus on bringing new ideas to the table and implement process improvements

Skills / Competencies (desirable):

  • Microsoft Suite and SAP experience
  • Strong communication and customer service skills
  • Ability to work unsupervised
  • Strong time management skills
  • Mathematical skills
  • Organization and planning skills
  • Strong attention to detail
  • Strong problem-solving skills
  • Ability to sit for long periods of time

Key Success Factors for this role:

  • Keeping our customers, internal and external, as the focus of all decisions and actions.
  • Always looking for opportunities to do things better, smarter and faster.
  • Delivering high quality work.
  • Developing close working relationships with customers, internal and external.
  • Communicating in an open and transparent manner
  • Treating everyone equally with trust and respect
  • Taking responsibility for actions and decisions
  • Making decisions in the best interest of the company, its stakeholders, in line with the Gallagher values.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Institution and its employees.