Account Director Client Services · USA · Hybrid Remote
Atlantis Healthcare Group
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Are you our next change agent! We are looking for an account director to join the amazing team at Atlantis Health US.
Are you our next change agent?
This Account Director leads at least one large account.
Is the primary point of contact for clients and drives progress within the account alongside Senior project managers/operations colleagues. Leads project at the Client interface, establishing a strategic view of the Client account. With confidence drives conversion of new business within accounts. Ensures direct reports build their skill sets, particularly across the Solution Suite, and confidence in front of Clients.
Client Engagement
- Understanding and applying client strategy
- Is the first escalation point “owning” key Client contact relationships
- Navigates any Client account issues directly
- Gains agreement from the Client about the approach
- Leads pitch team and process end to end
- Helps team problem-solve client accounts
- Fully understands Client situation, patient demographics, and objectives prior to determining a solution
- Communicates requirements, timelines, issues, status, and progress to all project stakeholders (clients, internal and external suppliers involved in projects)
- Is generally viewed as the key contact on accounts and works closely with any Account Executives and Senior Account Executives to manage communication content and channels with the Client
- Ensures communication with the client is in alignment with agreed processes and standards as defined by any local policies and practices
- Directly and regularly seeks ad hoc and formal feedback from the client
- Establishes a broad network across the client account and ensures other internal team members are introduced in a timely fashion based on project deliverables
- Approves communication content to Client for AE and SAE
- Leads problem-solving / complexities directly with Client and co-ordinates internal team actions to resolve
- Proactively address issues or concerns in your projects to resolve to the client’s satisfaction
- Escalates any high-risk Client concerns to a more senior team member
Client Project Management
- Directs and supports the whole allocated business
- Monitors assigned tasks to ensure on-time to standard completion
- Plans ahead for the whole team and predicts risks
- Manages all Client accounts via reporting team
- Ensures all team members are correctly using Project systems/processes/platforms
- Proactively manages the delivery of all work for assigned clients, on time and in budget and leads financial management of the project, including budgets, cost estimates, invoices, and client requirements
- Leads all others on the account, and resourcing team as is required
- Proactively identifies and develops solutions for potential issues or opportunities with current client projects
- Ensures high-quality standards are maintained
- Oversees internal and supplier resources, including briefs, budgets, and deliverables
- Ensure others complete the following: project plans, preparing presentations for clients, and supporting with financial administration, such as creating budgets and updating financial trackers
- Guide all direct reports on Works with internal functions to ensure high-quality deliverables within budgets
- Ensures accurate records are completed in the form of project management templates, CMAP, etc
- Proactively raises potential project issues with Clients as they arise, and determines potential solutions to ensure the smooth running of the client project
Budgeting and profitability
- Ensures upcoming external project costs are accounted for in CMAP
- Improves profitability on Client projects
- Meets revenue targets and ensures reporting team do
- Tracks project profitability and has systems in place to improve
Business Development
- Build a broad network of contacts across the Clients
- Co-ordinates documentation and personally presents PSP concepts and solution overview with clients and pitches
- Presents web, creative and content concepts alongside other team members
Product / Solution Knowledge
- Understands the whole AH solution suite and drives conversations with existing and potentially new Clients
- Proactively develops business development skills and understanding of the solution suite with direct reports
- Can confidently present and advise on OTI
Leadership
- Confidently and proactively manages performance via documented 1:1 s, Goal setting, at least quarterly reviews, and year-end reviews and proactively manages any performance issues
- Select new team members with adherence to the recruitment process
- Develops team through the career path by providing or resourcing buddying and mentoring support
Experience required
- Ideally 4 years in an advertising agency context or similar
- Tertiary qualification in commerce, communication, advertising, or marketing (preferred)
- Ability to manage profitable client projects
- Proven ability to reach revenue targets
- Proven ability to reach Client satisfaction metrics in a similar context
- Advanced project management skills
- Small team direct line management
- Ideally Behavioural health or digital health experience OR market research, consumer behavior, customer or patient experience mapping exposure
About Us
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimise this key behaviour among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision
To preserve the health of people everywhere, in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
Why join us?
In joining our global team, you can expect to be warmly welcomed, on-boarded well, and given the scope to do your most innovative work that is supported by pragmatic, caring managers. We pride ourselves on the level of communication and collaboration across our team, which is truly global.
At Atlantis Health, we value open communication—among our colleagues and in the way we disseminate information to patients living with chronic conditions. Our US agency is entrepreneurial, friendly, and collaborative, and all our award-winning work is validated by health psychology insights. Our hybrid team works out of a beautiful brownstone in the middle of Millburn, NJ, surrounded by quaint shops, fantastic coffee, and unique food outlets. We are a small team but derive the benefits of our global partners.
- Department
- Client Services
- Role
- Account Director
- Locations
- USA
- Remote status
- Hybrid Remote
About Atlantis Health
Atlantis Health
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision
To preserve the health of people everywhere, in any place at any time.
Our Purpose
To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
Account Director
Are you our next change agent! We are looking for an account director to join the amazing team at Atlantis Health US.
Already working at Atlantis Health?
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This job is no longer accepting applications
See open jobs at Atlantis Healthcare Group.See open jobs similar to "Account Director Client Services · USA · Hybrid Remote" New Zealand Trade and Enterprise.