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<h3 class="job-ad-title">\n    Student Support Advisor - Ryan place\n</h3>\n<div class="e-padding-10">\n    <div class="job-ad-start-date">\n

Posted: 31/08/2023

\nClosing Date: 06/10/2023

    <div class="job-ad-type">\n        <label>Job Type:</label>\n                        Permanent - Full Time\n                </div>\n\n                <div class="job-ad-location">\n            <label>Location:</label>\n\n                                                                                                                    Auckland\n                        </div>\n    \n                <div class="job-ad-location">\n            <label>Job Category:</label>\n            Administration and Office Support,Customer Service,Sales\n        </div>\n    \n    \n            <div class="job-ad-introduction e-margin-top-20 rt-editor">\n        <p>To have a strong affinity with the people in the communities that we serve by actively engaging with them to understand and meet their needs. Working with our current customers so they flourish personally and professionally as a result of the training they have received, and our potential customers receive an exceptional level of service to create a reputation for commitment and excellence within the community.</p>\n    </div>\n    \n            <h4 class="e-margin-top-20">\n

Job Description\n

Your key responsibilities:
\n• Your Objectives are set and agreed each year and reviewed during monthly one-on-one
\n• Contribute to the development of a sales plan for the year, in conjunction with the Team Leader and Head of PTE B2C Sales that establishes clear targets for the stend support team and outlines the key sales activities for the year
\n• Meet or exceed agreed sales targets set for each intake
\n• Assist with sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required
\n• Ensure that your product knowledge is up to date with the latest programme changes, highlights and pathway opportunities to ensure consistent and appropriate advice is provided
\n• Ensure that all information is recorded in the appropriate and required database, and that this is kept up to date and completed in a timely manner
\n• Follow guidelines when answering calls / selling courses and services to potential customers, but also use initiative to adapt style to suit the customer
\n• Support other members of the student support team to improve their individual sales performance
\n• Contribute to the development and implementation of the Campus’ staircasing plan
\n• Contribute to the development of a community engagement plan and be involved in the implementation of it, to create strong community engagement that leads to future enrolment opportunities
\n• Form strong relationships with all government agencies, community organisations, Iwi and other providers to establish a solid sales channel from these entities
\n• Support the academic team on pastoral care matters where specialist advice is needed
\n• Develop strong internal working relationships with all Campus staff
\n• Be a strong internal and external ambassador for our Campus

            <h4 class="e-margin-top-20">\n

Desired Skills and Experience\n

Your qualifications & skills:
\n• A relevant qualification to the role or equivalent experience
\n• Computer and technical skills
\n• Open-minded towards the ideas and views of others and able to give/receive constructive feedback
\n• Ability to build strong team spirit
\n• Effective written, oral communication and interpersonal skills
\n• Sound judgement capabilities: ability to manage difficult customer situations and respond promptly to the needs of our customers
\n• Ability to work with minimal supervision and is self-motivated
\n• Ability to maintain confidentiality
\n• Ability to perform effectively under busy conditions and meet deadlines
\n• Demonstrate a high level of accuracy, organisational skills and attention to detail
\n• Demonstrate a high level of patience, empathy and cultural sensitivity towards all students
\n• A full NZ driver’s license

It’s important to our team you have these personal attributes:
\n• You align with the Skills culture & our values of Real, Smart, Partner, Grow.
\n• You’re commercial, inquisitive and driven to make Skills Consulting Group an even better business offering.
\n• You enjoy a collaborative, fun but hard-working environment.

\n \n

        </div>\n

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Check it out here: <a href="https://skillsconsulting.elmotalent.co.nz/careers/careers/job/view/176">%jobAdTitle%</a> </p><p>Regards,</p><p>%user%</p>')"><span class="glyphicon glyphicon-envelope"></span> Email</button>\n                </div>\n                \n                                                        <div class="e-div e-right-5 e-margin-top-minus-1" style="margin-top: -1px">\n                    <a class="btn btn-primary btn-xxs" ng-click="showLink()">\n                        <span class="glyphicon glyphicon-link"></span>\n                        Link\n                    </a>\n                </div>\n                                </div>\n        </div>\n\n            <script type="text/ng-template" id="emailModal.html">\n        <div class="modal-header">\n            <h4 class="modal-title">\n                [[ title ]]\n            </h4>\n        </div>\n        <div class="modal-body">\n            <form  name="" method="post" action="" role="form">\n            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Student Support Advisor - Ryan place

Skills Consulting Group

Customer Service

Auckland, New Zealand

Posted on Wednesday, September 13, 2023

Apply

Student Support Advisor - Ryan place

Posted: 31/08/2023

Closing Date: 06/10/2023

Job Type: Permanent - Full Time

Location: Auckland

Job Category: Administration and Office Support,Customer Service,Sales

To have a strong affinity with the people in the communities that we serve by actively engaging with them to understand and meet their needs. Working with our current customers so they flourish personally and professionally as a result of the training they have received, and our potential customers receive an exceptional level of service to create a reputation for commitment and excellence within the community.

Job Description

Your key responsibilities:
• Your Objectives are set and agreed each year and reviewed during monthly one-on-one
• Contribute to the development of a sales plan for the year, in conjunction with the Team Leader and Head of PTE B2C Sales that establishes clear targets for the stend support team and outlines the key sales activities for the year
• Meet or exceed agreed sales targets set for each intake
• Assist with sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required
• Ensure that your product knowledge is up to date with the latest programme changes, highlights and pathway opportunities to ensure consistent and appropriate advice is provided
• Ensure that all information is recorded in the appropriate and required database, and that this is kept up to date and completed in a timely manner
• Follow guidelines when answering calls / selling courses and services to potential customers, but also use initiative to adapt style to suit the customer
• Support other members of the student support team to improve their individual sales performance
• Contribute to the development and implementation of the Campus’ staircasing plan
• Contribute to the development of a community engagement plan and be involved in the implementation of it, to create strong community engagement that leads to future enrolment opportunities
• Form strong relationships with all government agencies, community organisations, Iwi and other providers to establish a solid sales channel from these entities
• Support the academic team on pastoral care matters where specialist advice is needed
• Develop strong internal working relationships with all Campus staff
• Be a strong internal and external ambassador for our Campus

Desired Skills and Experience

Your qualifications & skills:
• A relevant qualification to the role or equivalent experience
• Computer and technical skills
• Open-minded towards the ideas and views of others and able to give/receive constructive feedback
• Ability to build strong team spirit
• Effective written, oral communication and interpersonal skills
• Sound judgement capabilities: ability to manage difficult customer situations and respond promptly to the needs of our customers
• Ability to work with minimal supervision and is self-motivated
• Ability to maintain confidentiality
• Ability to perform effectively under busy conditions and meet deadlines
• Demonstrate a high level of accuracy, organisational skills and attention to detail
• Demonstrate a high level of patience, empathy and cultural sensitivity towards all students
• A full NZ driver’s license

It’s important to our team you have these personal attributes:
• You align with the Skills culture & our values of Real, Smart, Partner, Grow.
• You’re commercial, inquisitive and driven to make Skills Consulting Group an even better business offering.
• You enjoy a collaborative, fun but hard-working environment.

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