Lead Functional Consultant - CRM

Gallagher Group

Gallagher Group

Hamilton, New Zealand
Posted on Wednesday, June 5, 2024

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Our technology can be found in more than 160 countries – protecting what matters most for government sites to global HQs, wildlife parks to dairy farms, palaces to prisons, and so much more.

Born in 1938, we’re a privately-owned tech company and headquartered in Hamilton. We have over 1,300 people throughout the world, protecting our customers with products which are made right here in New Zealand.

The Opportunity

We’re searching for a driven individual who has a passion for enabling customer relationship management through technology to steer us forward and champion the use of CRM within our organisation. This role offers a unique opportunity to blend your affinity for technology, change, and stakeholder engagement into one role.

We’re looking for a thought leader to champion best practice and engage with stakeholders across the business and across all stages of the lifecycle. Your remit is to innovate, design, document and develop the future of our CRM system and extend this to all corners of the globe. The possibilities and opportunities with this role and at Gallagher are almost endless.

  • Empower and guide team members at all levels of the organisation to deliver value to the business
  • Create value for the organisation from our CRM system through problem-solving and enabling teams with technology
  • Lead and champion the use of CRM across our global organisation

The Fit

You’ll have a strong background in different CRM system implementations, configuration, and optimization within complex enterprise environments. You'll excel as a strategic partner for the business, renowned for your adept communication and relationship-building abilities. You will be a natural at balancing and combining your technical competence with a deep understanding of the sales and account management process.

You’ll bring with you a continuous improvement mindset and passionately invest in staying up to date with the latest trends, technologies, and best practices in the CRM space.

Some of the keys skills and experiences we’re looking for:

  • Strong understanding of customer and account management processes within large global enterprise organisations.
  • Proven track record of successfully delivering CRM related projects within enterprise environments.
  • Experience in complex environments which involve multiple systems and the need for integration.
  • Excellent analytical skills with strong attention to detail; excellent verbal and written communication skills in English.
  • Ability to work independently as well as collaborate effectively in a team environment.

Why Gallagher?

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

  • Hybrid working model + when you’re in the office you’ll have free parking, subsidised on-site café and great eateries nearby.
  • Retirement plan contribution up to 5% (on top).
  • Life & Disability Insurance.
  • Boost App membership; Gallagher staff discounts at a variety of NZ stores.
  • Plenty of fun along the way; team building events, inspiring guest speakers, and team lunches.