Customer Service and Sales Support

Gallagher Group

Gallagher Group

Customer Service, Sales & Business Development
Posted on Tuesday, September 12, 2023


Our purposeat Gallagher is ‘Protect what matters most’ and we live it every day. Not onlydoes our technology protect some of the world’s highest security environmentsand agriculture businesses but our purpose also means we care deeply about ourpeople and their families. With operations in New Zealand, Australia, Asia,Africa, USA, Canada, the UK and Europe and exports across the globe, we provideour #TeamGallagher members unrivalled globally focused career pathways.

About theRole

In thisCustomer Service and Sales Support role at Gallagher Security, you will be acrucial part of the Sales Delivery team, responsible for delivering world-classsales support and exceptional customer service to both our Channel Partners andInternal Sales Teams. Your primary focus will be efficiently processing ChannelPartner orders and addressing sales-related inquiries with precision andtimeliness, ensuring all necessary documentation is complete.

To excel inthis role, you'll need to maintain a strong knowledge of our security productsand processes, enabling you to provide informed support through email and our NewZealand and Australian phone lines. Additionally, your active participation inteam objectives and process improvement projects will contribute to ourcontinuous growth and success at Gallagher.

As part of#TeamGallagher you will

  • Take ownership of customer inquiries, maintain timely responses, and ensure resolution for a positive experience.
  • Efficiently manage administrative tasks, process orders, answer calls, prepare documentation, handle queries, and maintain records with precision.
  • Contribute to positive team dynamics, support shared goals, enhance processes, share knowledge, and provide cover for absent team members as needed.

Experience& Attributes for Success

  • 2 years in a customer and sales support role
  • Proficiency in MS Office Suite (especially Outlook)
  • Experience in SAP ERP & CRM, and familiarity with freight & logistics (highly desired)
  • Customer-focused with strong interpersonal skills and a friendly, outgoing attitude
  • Self-motivated and capable of working independently while thriving under pressure to meet strict deadlines
  • Highly organised and detail-oriented with precise problem-solving abilities
  • Excellent written and oral communication skills adaptable to various customer interactions
  • Computer literate
  • Collaborative team player with a positive "can-do" attitude and a willingness to work in a team environment
  • Lateral thinker who is open to change and flexible in roles to meet evolving business needs

Benefits& Perks

AtGallagher, we foster a supportive and family-friendly work environment, wherecollaboration, innovation, and continuous improvement are at the forefront. Wevalue work-life balance and prioritise the well-being of our employees.

  • Competitive salary and annual bonus
  • A modern environment, free parking, subsidised on-site café and great eateries nearby
  • Retirement plan contribution up to 5% (on top)
  • Enjoy the flexibility to work from home or office once fully onboarded
  • Life & Disability Insurance
  • Access to Virgin Pulse, the world’s 1# digital health and wellbeing solution platform
  • Boost App membership; Gallagher staff discounts at a variety of NZ stores
  • Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches

Make asignificant impact in Gallagher's Sales Delivery Team and contribute to thesuccess of our global business. Apply now to become a valued member of#TeamGallagher.