Customer Success Manager



Sydney, NSW, Australia
Posted on Thursday, July 6, 2023

Do you have knowledge of the life sciences and want to work with a global leader in science education? Are you looking for a challenging, yet rewarding career where you can support Educators to get the best outcomes for their students?

The Business

At ADI we are making science easier. We're a leader in our field and have the team to make it happen. We are passionate about science and technology and creating the best solutions for our customers. We provide innovative solutions to facilitate education and research for organizations operating within the life science sphere. An exciting opportunity has now arisen for a Customer Success Manager to join our Sydney-based team.

Your Role

As a Customer Success Manager, you will be responsible for:

  • Supporting customers on our online platform Lt.
  • Building loyalty among your customer
  • Providing customer feedback to ensure continual improvement to the product
  • Addressing customer issues all while ensuring the existing renewals and expansions.
  • Working collaboratively with Educators, LabTechnicians, IT professionals
  • Developing and maintaining strong market awareness and a superb understanding of the product range.

Creating and maintaining strong relationships with your customer base is key! From the first interaction with customers during onboarding to meeting with a long-time user to show off a new feature - each day will provide new challenges! You're comfortable discussing the Lt platform and its content at a technical level and have the ability to conceive its application and value in tertiary education environments.

What's in it for you

Surround yourself with talented, creative and hardworking people who aspire to make positive impacts in the science community. We support work-life balance by offering additional paid parental benefits and flexible work arrangements to meet your professional and personal goals. We are committed to a work environment built on trust and collaboration where you can be your authentic self and make meaningful contributions to your team and the Company.

Skills and Experience

To be successful in this role you'll have a can-do attitude, a willingness to learn and a passion for science education and technology. Laboratory research or familiarity with electronics and scientific/biomedical laboratory equipment is preferred, as well as demonstrated experience in life science fields such as physiology and pharmacology. This is an excellent opportunity for an independent, enthusiastic person looking to grow within a supportive, progressive company.

We're excited because you'll bring:

- A tertiary qualification in the Life Science field (Anatomy, Physiology, Biology, Biomedical Engineering)

- Ability to work with IT for the implementation/integration of Lt platform

- Ability to understand and empathize with educators

- Excellent oral and written communication skills

- Excellent organizational and time-management skills

- Ability to travel frequently

To view a job description, click here.

Applications close on Friday 28 July.